**Refund & Cancellation Policy**
**1. Overview**
This Refund & Cancellation Policy explains how subscriptions and payments for StitchOS (“we”, “us”, “our”) are handled. StitchOS is a software-as-a-service (SaaS) platform for apparel factories and does not sell physical products.
By subscribing to StitchOS, you agree to this policy.
**2. Nature of Service**
StitchOS provides access to digital software and related services. Access is delivered online through user accounts and is not shipped as a physical product.
**3. Free Trials (If Offered)**
If we offer a free trial:
- The trial period and any limitations will be clearly stated at sign-up.
- At the end of the trial, you may be asked to choose a paid plan to continue using the service.
- We reserve the right to modify or discontinue free trials at any time.
**4. Subscription Billing**
Subscriptions may be billed on a recurring basis (for example, monthly or annually), as specified when you select your plan.
- You authorize us or our payment processors to charge your chosen payment method for applicable fees.
- Invoices or receipts may be provided electronically.
- Any taxes or charges imposed by authorities may be added to your fees where applicable.
**5. Refunds**
Because StitchOS is a digital service, refunds are generally limited.
Unless otherwise required by law or stated in a separate written agreement:
- **Fees already paid are non-refundable**, including for partially used billing periods.
- We do not provide refunds for unused time if you cancel before the end of your billing cycle.
- We do not provide refunds for non-use of the service or for features that you choose not to use.
- In exceptional cases (such as proven technical issues that prevent you from using the service despite reasonable efforts to resolve them), we may review refund requests on a case-by-case basis at our sole discretion.
**6. Cancellations**
You may cancel your subscription at any time, subject to the following:
- Cancellation will typically take effect at the end of your current billing period, unless otherwise stated.
- After cancellation, you may lose access to some or all features of StitchOS.
- You are responsible for exporting or backing up any data you need before your access ends, where such export options are available.
Instructions for cancelling may be provided within your account settings or via our support channels.
**7. Changes to Plans and Pricing**
We may update our plans, features or pricing from time to time.
- Any changes to pricing will be communicated in advance where required by law or by our policies.
- Continued use of the service after price changes take effect constitutes acceptance of the new pricing.
If you upgrade or downgrade your plan, the change may take effect immediately or at the next billing cycle, as specified at the time of change. Changes to your plan may affect the features available to you.
**8. Chargebacks and Payment Disputes**
If you believe a charge is incorrect, please contact us first so we can review the issue.
- Unresolved disputes or chargebacks may result in temporary suspension or termination of your account.
- We reserve the right to contest any chargeback that we believe is invalid, fraudulent or inconsistent with this policy.
**9. Policy for Third-Party Purchases**
If you purchased access to StitchOS through a third-party platform or reseller, their refund and cancellation policies may apply. In such cases, you should contact the third party directly regarding billing issues, refunds or cancellations.
**10. Contact Us**
If you have questions about this Refund & Cancellation Policy or wish to request a review of your case, contact us at:
**admin@stitchos.com**
_Last updated: [30 september 2026]_
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