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STITCHOS

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STITCHOS

Privacy Policy

1. Introduction
StitchOS (“we”, “us”, “our”) provides software-as-a-service (SaaS) solutions for apparel factories. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and services.

By using StitchOS, you agree to the practices described in this Privacy Policy.

2. Who We Are
StitchOS is based in India and provides digital tools to help apparel factories manage production, quality and compliance.

If you have any questions about this policy, contact us at:
admin@stitchos.com

3. Data We Collect
We may collect the following types of information:

  • Account and contact details: name, email address, phone number, company name, role.

  • Usage data: pages visited, features used, clicks, time spent, referring URLs.

  • Technical data: IP address, browser type, device information, operating system.

  • Transactional data: subscription details, billing information (processed via secure payment providers).

  • Support and communication data: messages you send us, feedback, and support requests.

We do not intentionally collect sensitive personal data unless required by law or explicitly provided by you for a specific purpose.

4. How We Use Your Data
We use your data to:

  • Provide, operate and maintain our services.

  • Create and manage your account.

  • Communicate with you about updates, security alerts and support.

  • Improve and optimize our platform and user experience.

  • Process payments and manage subscriptions.

  • Comply with legal obligations and enforce our terms.

5. Legal Bases for Processing (EU/EEA & UK Users)
Where applicable, we rely on the following legal bases:

  • Contractual necessity: to provide you with the services you sign up for.

  • Legitimate interests: to improve our services, prevent fraud and secure our systems.

  • Consent: for certain marketing communications and non-essential cookies.

  • Legal obligation: where we must process data to comply with laws.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences.

  • Measure site performance and usage patterns.

  • Improve features and troubleshoot issues.

You can manage cookies through your browser settings. Some cookies are essential for the site to function and cannot be disabled without affecting performance.

7. Data Sharing and Third Parties
We may share your data with:

  • Service providers: such as hosting providers, analytics tools, email services, payment processors and customer support tools.

  • Business partners: where needed to deliver integrated services you choose to use.

  • Authorities or legal entities: when required by law, regulation or legal process, or to protect our rights and users.

We do not sell your personal data.

8. International Data Transfers
Your data may be processed and stored in countries outside your own, including locations where data protection laws may differ from those in your jurisdiction. When we transfer data internationally, we take appropriate measures to protect it, such as using contractual safeguards where required.

9. Data Retention
We keep your personal data only for as long as necessary to:

  • Provide our services and fulfill the purposes described in this policy.

  • Comply with legal, accounting or reporting obligations.

  • Resolve disputes and enforce our agreements.

When data is no longer needed, we will delete or anonymize it.

10. Data Security
We use technical and organizational measures to protect your data, including encryption, access controls and regular monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights (EU/EEA & UK Users)
Where applicable law grants you rights, you may:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data in certain circumstances.

  • Object to or restrict certain types of processing.

  • Request data portability in a structured, commonly used format.

  • Withdraw consent where processing is based on your consent.

To exercise these rights, contact: admin@stitchos.com.
We may need to verify your identity before responding.

12. Children’s Data
Our services are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date below and, where appropriate, notify you through the service or by email.

14. Contact Us
If you have questions, concerns or requests about this Privacy Policy or your personal data, contact us at:
admin@stitchos.com

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